Customer Reviews

O'Neill

“

Outstanding

★★★★★
Seamless implementation, and the communication with the team behind it has been outstanding. Monthly data and insights proactively shared by Prime AI team, help us make informed decisions, and explore new possibilities.

Laura - O'Neill Website Manager

3% increase in overall sales
13% less refunds - Swimwear
11% less refunds - Jackets
6% less refunds - Pants

What other customers are saying

“

Handy tool and fantastic customer service

★★★★★
The tool allows us to offer accurate fitting information to our customers, including information based on returns to maintain accuracy. The Prime AI team are very helpful if/when issues arise, and are quick at responding and solving problems, as well as suggesting new ways the tool can be implemented.

Anna - Digital Director (UK)

“

Efficient cooperation

★★★★★
Our cooperation with Prime AI is very successful, we are happy with the results. Also, optimisation of the tool has been implemented after multiple feedback sessions to which Prime AI has been very open. The UX was not the best, but after multiple feedback sessions, things got fixed.

Denis - Performance Marketing Manager (Romania)

“

Great software and amazing account management

★★★★★
PrimeAIs account management and monthly reports/ recommendations have been brilliant. We have been able to customise the platform to suit our needs and no ask is ever too much :) PrimeAI provides great insight, not only for our marketing team but also for our buyers and production team. We have been able to make informed, strategic business decisions since using the software. The product is great from a user interface point of view and we have had seamless integrations.

Rosie - Head of e-commerce and brand (UK)

“

Great fit finder solution

★★★★★
Easy integration with our own systems. Options to integrate the solution in multiple steps throughout the customer journey. Easy communication with the Prime AI team. Quality of the solution is dependent on data we share. If we fail to share quality data with Prime AI this will reflect in the accuracy of the solution for us.

Jorn - Data Analyst in the Netherlands (Netherlands)

“

The tool increases confidencee in online purchases

★★★★★
We've been working with Prime AI for about a year now, primarily to help our online customers select the right size. As a luxury brand, customer trust and satisfaction are very important to us and we're pleased to say we've received feedback indicating the tool increases confidence in online purchases. From a commercial perspective, we really appreciate the monthly reporting and the reiterative nature of our collaboration as our feedback is always welcome and acted upon.

Christina - Brand & Partnerships Director (UK)

“

A fit solution that really works

★★★★★
As a person that is between sizes, when shopping online I always consult sizing charts and try fit recommendation tools when offered. The results are mixed, but generally disappointing. In my first time using Prime AI I bought three items, each were recommended at a different size and all fit perfectly. The result was particularly surprising because the two dresses I bought were the same dress but in different color patterns, and the trousers were recommended in a size I would never have considered. It's truly the most impressive experience I have had using a fit recommendation tool.

Sofia - Project Manager & Marketing Executive (UK)

Service Excellence

Discover the benefits of our service that make Prime AI the best choice for AI Size Finding and Visual Search.

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    29% Return reduction with fit finder tools
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    +15% increase to AOV with fit finder tools
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    3% immediate increase in sales with Visual Search
Service Excellence